Why can't I renew to a basic plan?

I am attempting to renew our insights plan. Whenever I attempt to buy the "gift" it will not let me complete the purchase. When I am ready to purchase I see the first attachment. And then once I click purchase it gives me the second message.

I've tried this process on different devices and multiple browsers. Please take my money...


  • NanitMackenzie
    NanitMackenzie Community Moderator, Nanit Team

    Hi @PKDAD21 - I'm sorry you are having trouble purchasing Insights! Our support team should be able to help you with this - I've submitted a ticket on your behalf and they will be in touch soon.