Feel free to check Nanit’s system status at any time and refer to our troubleshooting tips for common issues and instructions on how to reset your Nanit camera. We also encourage you to search on the Nanit Community for your issue before posting your question.
You also have the option to open a ticket with the Nanit Support Team by completing the contact us form, emailing to help@nanit.com or dialing 1-866-696-2648. The support team is available from 11 AM-6 PM EST on weekdays (Monday to Friday - excluding holidays).
Audio Won’t Stay On
The audio was working oerfectly fine. But all of a sudden I was kicked out of the app. Once I logged back in the audio won’t stay on. I keep getting the message “audio is disabled in settings”. I try to toggle it on but it won’t stay enabled. Any idea what’s going on?