Audio Won’t Stay On

The audio was working oerfectly fine. But all of a sudden I was kicked out of the app. Once I logged back in the audio won’t stay on. I keep getting the message “audio is disabled in settings”. I try to toggle it on but it won’t stay enabled. Any idea what’s going on?

Answers

  • Mackenzie
    Mackenzie Member, Nanit Team

    Hi @Laurajoan1 - thank you for reaching out and I'm sorry that you are having trouble with your audio.

    If you haven't already, could you please try the following troubleshooting steps:

    1. Power cycling your Nanit: remove the camera from the stand for about 3 minutes, then reattach back to the stand, and let it boot back up
    2. Uninstall and reinstall the app on your phone
    3. Perform a reset of your camera using these instructions for each camera version.
    4. Log back into the Nanit app and re-pair your Nanit to your network. Check the setting to confirm whether it will stay enabled.

    If those steps don't do the trick, let me know and I can escalate your issue up to our support team for further review and troubleshooting!