Constant clicking?

Hello! Is it normal for the Nanit to click several times an hour when there is no movement or interaction with the app?

Thanks!

Answers

  • NanitMackenzie
    NanitMackenzie Community Moderator, Nanit Team
    edited December 2021

    Hi @McNansky - it sounds like the camera is transitioning between day and night mode while idle, or possibly rebooting. Does the camera go offline when this happens, or does the image switch between color (day) and black and white (night) mode? Let me know and we may be able to help figure out a solution here, or escalate to our support team for review.

  • Hi @Mackenzie!

    I switched off the auto night mode and the clicking stopped. The only issue now is that I cannot see during the night.

    What are the next steps?

    Thanks for your help!

    Stefanie

  • NanitMackenzie
    NanitMackenzie Community Moderator, Nanit Team

    Hi @McNansky - if the camera is not set to auto night mode, it won't switch over to night mode when it gets dark. Could you try switching auto night mode back on again? If the frequent clicking on/off persists, let me know and I can escalate to our support team to review and fix the issue!