Feel free to check Nanit’s system status at any time and refer to our troubleshooting tips for common issues and instructions on how to reset your Nanit camera. We also encourage you to search on the Nanit Community for your issue before posting your question.
You also have the option to contact the Nanit Support Team by completing the contact us form, emailing to [email protected] or dialing 1-866-696-2648 to open a ticket. The support team is available from 11 AM-9 PM EST on weekdays (Monday to Friday) and 12-9 PM EST on weekends (Saturdays and Sundays).
Anyone else find the stand incredibly fragile?
We got the nanit pretty much specifically because of the wifi ability and expected a high end product for this price. I'm happy with the camera itself. Strictly, the camera.
I'm not happy that the camera insertion point on the stand cracked after removing the camera once or twice on the stand. I'm not happy that my tiny one year old with very poor fine motor skills was able to topple and shatter the base of the stand without even really trying. (Shockingly, the camera survived.)