Feel free to check Nanit’s system status at any time and refer to our troubleshooting tips for common issues and instructions on how to reset your Nanit camera. We also encourage you to search on the Nanit Community for your issue before posting your question.

You also have the option to open a ticket with the Nanit Support Team by completing the contact us form, emailing to help@nanit.com or dialing 1-866-696-2648. The support team is available from 11 AM-6 PM EST on weekdays (Monday to Friday - excluding holidays).

Temperature and humidity feature not working

Since we got the Nanit, the temp and humidity feature has not worked. We did trouble shoot as indicated but still does not work. We use the multi stand and it works fine. Our base seems to not work properly. I was told that if after following directions to try to fix the temp issue and it still doesn’t work,

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