Incorrect Nanit data

Hi Nanit Community!

Has anyone else been experiencing a lot of inaccuracies with their sleep data ever since the time change? My Nanit frequently (but not always?!) has the wrong time even though I have correctly selected my time zone (America/Toronto).

I'm not sure what I can do to fix this problem but it's essentially rendering a lot of the information the Nanit it provides me useless. I'm not completely certain that the errors are because of the time change since they are not all strictly one hour off, but it's the only thing I can think of. If anyone has any suggestions, I'd really appreciate it!

Answers

  • Hi @adawson8 Thanks for posting here! I haven't heard of this happening specifically as it relates to the time change - it is interesting that the timing isn't always wrong, which makes me want to have a member of our CS team take a closer look to identify what is causing this. I've opened a ticket and we will reach out to you directly!