Feel free to check Nanit’s system status at any time and refer to our troubleshooting tips for common issues and instructions on how to reset your Nanit camera. We also encourage you to search on the Nanit Community for your issue before posting your question.
You also have the option to open a ticket with the Nanit Support Team by completing the contact us form, emailing to help@nanit.com or dialing 1-866-696-2648. The support team is available from 11 AM-6 PM EST on weekdays (Monday to Friday - excluding holidays).
False Red Alert
Had our very first red alert throughout the night at 2:51am. Was the scariest thing, my baby is 18 months old and we’ve never had any false alarms like this. I reviewed the video and it looks like it was possibly a false alarm, but it’s hard to tell. I reported it false to hopefully get some more answers to