Feel free to check Nanit’s system status at any time and refer to our troubleshooting tips for common issues and instructions on how to reset your Nanit camera. We also encourage you to search on the Nanit Community for your issue before posting your question.
You also have the option to open a ticket with the Nanit Support Team by completing the contact us form, emailing to help@nanit.com or dialing 1-866-696-2648. The support team is available from 11 AM-6 PM EST on weekdays (Monday to Friday - excluding holidays).
Nanit pro reset button stuck
My Nanit pro reset button suddenly stuck and I’m unable to pair the camera. This has happened right before I’m about to leave for my vacation. From the community, it looks like it’s a known issue and I have emailed the help. How long it’ll take for the new device to reach me ?