Feel free to check Nanit’s system status at any time and refer to our troubleshooting tips for common issues and instructions on how to reset your Nanit camera. We also encourage you to search on the Nanit Community for your issue before posting your question.
You also have the option to open a ticket with the Nanit Support Team by completing the contact us form, emailing to help@nanit.com or dialing 1-866-696-2648. The support team is available from 11 AM-6 PM EST on weekdays (Monday to Friday - excluding holidays).
Our camera has been recording night sleep as day sleep
Our Nanit pro has recently been recording night sleep as day sleep. Of my child wakes between 12 - 4am and we take her out of bed when they’re put back it’s records the next stretch of sleep as daytime. Sleep times are 7pm-9pm and 7am-9am. Is there a way to assign day sleep as night sleep?