If your request is urgent, please reach out to help@nanit.com and we will follow up with you when we return on Friday, December 27th.
Feel free to check Nanit’s system status at any time and refer to our troubleshooting tips for common issues and instructions on how to reset your Nanit camera. We also encourage you to search on the Nanit Community for your issue before posting your question.
You also have the option to open a ticket with the Nanit Support Team by completing the contact us form, emailing to help@nanit.com or dialing 1-866-696-2648. The support team is available from 11 AM-6 PM EST on weekdays (Monday to Friday - excluding holidays).
How to adjust the dashboard manually
Hello, I am unable to adjust the dashboard manually as all nighttime sleep is considered as naps, which is very frustrating. I cannot change the date of our of bed which was 14th therefore the time in the bed is stuck and I cannot update it. Baby was in bed from 8.42pm on 13th and was out of bed 10.12