Feel free to check Nanit’s system status at any time and refer to our troubleshooting tips for common issues and instructions on how to reset your Nanit camera. We also encourage you to search on the Nanit Community for your issue before posting your question.
You also have the option to open a ticket with the Nanit Support Team by completing the contact us form, emailing to help@nanit.com or dialing 1-866-696-2648. The support team is available from 11 AM-6 PM EST on weekdays (Monday to Friday - excluding holidays).
Changing Child Birthday
I will be having a second child and no longer will be using Nanit for older toddler, can I just change the child’s profile to new baby’s name and change the birthday to keep all my older child’s memories on the profile? I don’t want to lose all his memories even though he doesn’t need Nanit anymore!