Feel free to check Nanit’s system status at any time and refer to our troubleshooting tips for common issues and instructions on how to reset your Nanit camera. We also encourage you to search on the Nanit Community for your issue before posting your question.
You also have the option to open a ticket with the Nanit Support Team by completing the contact us form, emailing to help@nanit.com or dialing 1-866-696-2648. The support team is available from 11 AM-6 PM EST on weekdays (Monday to Friday - excluding holidays).
What happens when Insights plan expires?
I'm already pretty upset because we purchased our Nanit earlier this year when the monitor came with a 1- year subscription but we didn't set it up until a few weeks ago and now the subscription is 6 months.
Looking through the app, the Sleep plan seems so bare-bones. Only 2 days of sleep analysis and video clips. When the 6 month trial expires and you don't upgrade, what gets taken away? It already feels like the trial offers so little.