Feel free to check Nanit’s system status at any time and refer to our troubleshooting tips for common issues and instructions on how to reset your Nanit camera. We also encourage you to search on the Nanit Community for your issue before posting your question.
You also have the option to open a ticket with the Nanit Support Team by completing the contact us form, emailing to help@nanit.com or dialing 1-866-696-2648. The support team is available from 11 AM-6 PM EST on weekdays (Monday to Friday - excluding holidays).
Nanit insights expired
Hi there!
We purchased our Nanit Pro Complete with floorstand in December 2023 from Nanit. Our box states that it comes with 12 months free of the Insights plan. Our account when activated is only showing 6 months and just expired. Can you please advise?
Thank you!