Feel free to check Nanit’s system status at any time and refer to our troubleshooting tips for common issues and instructions on how to reset your Nanit camera. We also encourage you to search on the Nanit Community for your issue before posting your question.
You also have the option to open a ticket with the Nanit Support Team by completing the contact us form, emailing to help@nanit.com or dialing 1-866-696-2648. The support team is available from 11 AM-6 PM EST on weekdays (Monday to Friday - excluding holidays).
Multiple issues
iPad app won’t login and says “Request timed out”. I’m able to login on my iPhone, but the Activity screen says “Something went wrong. Try again later.”
I have an incredibly stable home internet connection, I have uninstalled/reinstalled the app on both devices, and I’ve power cycled the Nanit Pro multiple times.
I paid way too much money for this camera and the annual service to get issues like this.