Feel free to check Nanit’s system status at any time and refer to our troubleshooting tips for common issues and instructions on how to reset your Nanit camera. We also encourage you to search on the Nanit Community for your issue before posting your question.
You also have the option to open a ticket with the Nanit Support Team by completing the contact us form, emailing to help@nanit.com or dialing 1-866-696-2648. The support team is available from 11 AM-6 PM EST on weekdays (Monday to Friday - excluding holidays).
Red Alert
We had 3 red alerts last night on our 3 month old. All 3 times he was asleep and breathing. This is a very scary anxious feeling when you are asleep and the sound goes off. We got to his crib quickly all 3 times. We are thinking these were false alarms, but we are not sure where to go