Feel free to check Nanit’s system status at any time and refer to our troubleshooting tips for common issues and instructions on how to reset your Nanit camera. We also encourage you to search on the Nanit Community for your issue before posting your question.
You also have the option to open a ticket with the Nanit Support Team by completing the contact us form, emailing to help@nanit.com or dialing 1-866-696-2648. The support team is available from 11 AM-6 PM EST on weekdays (Monday to Friday - excluding holidays).
Nanit Sound + Light Shuts off and Disconnects from Wi-fi DAILY
Every day, our Nanit Sound + Light shuts off in the middle of my daughter's nap or bedtime sleep and disconnects from wi-fi. We are able to re-pair it eventually by turning the device on and off, but it is extremely frustrating and we should not have to do this each time we use it. We have checked that the