Feel free to check Nanit’s system status at any time and refer to our troubleshooting tips for common issues and instructions on how to reset your Nanit camera. We also encourage you to search on the Nanit Community for your issue before posting your question.
You also have the option to open a ticket with the Nanit Support Team by completing the contact us form, emailing to help@nanit.com or dialing 1-866-696-2648. The support team is available from 11 AM-6 PM EST on weekdays (Monday to Friday - excluding holidays).
False Red Alerts
After nearly 2 years of using the breathing system and it going off only 1 time it went off 3 times last night. Did you guys update the firmware or something. Nothing has changed on our end. I reported all 3 to Nanit but I’d like an answer here if possible. I can’t be using