Feel free to check Nanit’s system status at any time and refer to our troubleshooting tips for common issues and instructions on how to reset your Nanit camera. We also encourage you to search on the Nanit Community for your issue before posting your question.
You also have the option to open a ticket with the Nanit Support Team by completing the contact us form, emailing to help@nanit.com or dialing 1-866-696-2648. The support team is available from 11 AM-6 PM EST on weekdays (Monday to Friday - excluding holidays).
Issue with Camera
I own the Nanit Pro Camera with flex stand. We recently bought the travel stand to use when we go out of town but when we connect the camera head to it, it won’t turn on. We’ve tried all the troubleshooting options your website recommends and we’ve even tried different plugs in the house. Not sure how to move forward