Feel free to check Nanit’s system status at any time and refer to our troubleshooting tips for common issues and instructions on how to reset your Nanit camera. We also encourage you to search on the Nanit Community for your issue before posting your question.


You also have the option to open a ticket with the Nanit Support Team by completing the contact us form, emailing to help@nanit.com or dialing 1-866-696-2648. The support team is available from 11 AM-6 PM EST on weekdays (Monday to Friday - excluding holidays).

My camera worked for an hour and now will not turn back on

in Camera + App 1 comment

I set up my Nanit pro about 2 weeks ago, and was able to get a live stream to my phone while it was on the desk stand. I then left the house and came back to finish the wall mount. Before I removed camera from stand I noticed the camera was no longer working, it stopped after

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