Feel free to check Nanit’s system status at any time and refer to our troubleshooting tips for common issues and instructions on how to reset your Nanit camera. We also encourage you to search on the Nanit Community for your issue before posting your question.
You also have the option to open a ticket with the Nanit Support Team by completing the contact us form, emailing to help@nanit.com or dialing 1-866-696-2648. The support team is available from 11 AM-6 PM EST on weekdays (Monday to Friday - excluding holidays).
Red alert feedback
just got our first red alert on 6 month olds 4th day using Nanit. It was during a nap. I cannot tell on camera if he was breathing or not but the alarm startled him and he was fine. I reported it as false, how soon will I receive feedback? I had changed the night mode off, does that effect