Feel free to check Nanit’s system status at any time and refer to our troubleshooting tips for common issues and instructions on how to reset your Nanit camera. We also encourage you to search on the Nanit Community for your issue before posting your question.
You also have the option to open a ticket with the Nanit Support Team by completing the contact us form, emailing to help@nanit.com or dialing 1-866-696-2648. The support team is available from 11 AM-6 PM EST on weekdays (Monday to Friday - excluding holidays).
Where to enter in 4 digit code for two-step verification
hello! I am attempting to access my daughters nanit with viewer access. I received the invitation, setup an account and receive the code but there is no location to enter the 4 digits to complete the 2 step verification. I've tried uninstalling and resetting my password with no luck.