Feel free to check Nanit’s system status at any time and refer to our troubleshooting tips for common issues and instructions on how to reset your Nanit camera. We also encourage you to search on the Nanit Community for your issue before posting your question.
You also have the option to open a ticket with the Nanit Support Team by completing the contact us form, emailing to help@nanit.com or dialing 1-866-696-2648. The support team is available from 11 AM-6 PM EST on weekdays (Monday to Friday - excluding holidays).
Red Alert Settings
Last night my wife and I experienced our first red alert - Thankfully, it was a false alarm and the baby was okay. The red alert went off on her phone because we sleep with the app open on her phone. That being said, I was surprisingly concerned when I realized I did not receive any alert notification on my