If your request is urgent, please reach out to help@nanit.com and we will follow up with you when we return on Friday, December 27th.
Feel free to check Nanit’s system status at any time and refer to our troubleshooting tips for common issues and instructions on how to reset your Nanit camera. We also encourage you to search on the Nanit Community for your issue before posting your question.
You also have the option to open a ticket with the Nanit Support Team by completing the contact us form, emailing to help@nanit.com or dialing 1-866-696-2648. The support team is available from 11 AM-6 PM EST on weekdays (Monday to Friday - excluding holidays).
Motion detection does not pick up rolling.
I've seen other posts on here and spoke with other users who have the same issue. The Nanit motion detection does not pick up when the baby rolls from back to stomach to sleep. My baby has been rolling to his stomach to sleep for 3 weeks now and not once has it recorded a roll on the highest sensitivity.