Feel free to check Nanit’s system status at any time and refer to our troubleshooting tips for common issues and instructions on how to reset your Nanit camera. We also encourage you to search on the Nanit Community for your issue before posting your question.
You also have the option to open a ticket with the Nanit Support Team by completing the contact us form, emailing to help@nanit.com or dialing 1-866-696-2648. The support team is available from 11 AM-6 PM EST on weekdays (Monday to Friday - excluding holidays).
False or real red alert?
We had a red alert alarm go off at 5am after 1 week with our 3month old in his crib. I ran as fast as I could and thankfully everything was okay. Was there something that could have triggered this outside of not breathing? In looking at the video, it looks like the band was on correctly and had not