Feel free to check Nanit’s system status at any time and refer to our troubleshooting tips for common issues and instructions on how to reset your Nanit camera. We also encourage you to search on the Nanit Community for your issue before posting your question.
You also have the option to open a ticket with the Nanit Support Team by completing the contact us form, emailing to help@nanit.com or dialing 1-866-696-2648. The support team is available from 11 AM-6 PM EST on weekdays (Monday to Friday - excluding holidays).
Why do wakings in the night count as naps?
The first few days of using the camera, it wasn’t doing this. Now it keeps counting my daughters waking as naps. They aren’t naps, so I’m not getting accurate readings for time asleep.
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