Feel free to check Nanit’s system status at any time and refer to our troubleshooting tips for common issues and instructions on how to reset your Nanit camera. We also encourage you to search on the Nanit Community for your issue before posting your question.
You also have the option to open a ticket with the Nanit Support Team by completing the contact us form, emailing to help@nanit.com or dialing 1-866-696-2648. The support team is available from 11 AM-6 PM EST on weekdays (Monday to Friday - excluding holidays).
Removing a camera from my account
Hi,
There's a camera my account is added to that is not in use (owner has not control of it and no camera is paired to it, was created by mistake and duplicate), but shows up for my account and I cannot remove it myself. Please open a support ticket for me so I can remove this redundant camera…
Thanks!