Feel free to check Nanit’s system status at any time and refer to our troubleshooting tips for common issues and instructions on how to reset your Nanit camera. We also encourage you to search on the Nanit Community for your issue before posting your question.
You also have the option to open a ticket with the Nanit Support Team by completing the contact us form, emailing to help@nanit.com or dialing 1-866-696-2648. The support team is available from 11 AM-6 PM EST on weekdays (Monday to Friday - excluding holidays).
Nanit USB-C Cord Fell Back in Floor Stand
The usb-c cord that connects to the camera has fallen back in the floor stand and I am unable to get it to come up. Are you able to let me know how to fix this?
Nanit Pro with Floor Stand
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