Phantom Visits

Three times in the past week, Nanit has thought that our 9-month old was taken out of her bed while asleep and was then put back in bed 3-5 hours later. There are never any visits. Our daughter sleeps through the night and the videos don’t even show her moving when she’s supposedly picked up or put back down. It’s really messing up her analytics cuz she sleeps for 12 hours each night but Nanit only records 7-9 hours due to these phantom visits. Is anyone else having these problems?

Comments

  • Melanie
    Melanie Nanit Team

    Hi @aleina1313 To investigate this a bit further we'd need to know the exact times this is happening - so I am going to escalate this over to our support team so they can take a closer look and identify what is causing the phantom visits. We'll be in touch soon!