Feel free to check Nanit’s system status at any time and refer to our troubleshooting tips for common issues and instructions on how to reset your Nanit camera. We also encourage you to search on the Nanit Community for your issue before posting your question.
You also have the option to open a ticket with the Nanit Support Team by completing the contact us form, emailing to [email protected] or dialing 1-866-696-2648. The support team is available from 11 AM-6 PM EST on weekdays (Monday to Friday).
Nanit Insights Outage
Beginning at approximately 10 am EST, our cloud vendor, AWS, began experiencing a widespread outage, which may delay or stop the generation of your Nanit Insights.
This issue is out of our control, but the Amazon team is working to recover over the next few hours.
You can always check Nanit’s system status at any time at status.nanit.com