Monitor not detecting movement

Our monitor isn’t detecting movement once my baby is in bed. It used to all the time before I renewed our subscription. But I hardly get any videos or activity now. My son is in a toddler bed and moves very close to the edge sometimes, so I want to know when he gets up or has moved significantly. He will get up and turn his whole body around at night but the nanit won’t capture it.

anyone else having these issues?

Best Answer

  • NanitMelanie
    NanitMelanie Nanit Team
    Answer ✓

    @Breana

    Some background information that may be helpful in terms of how our camera captures motion/sound:

    Whenever a motion/sound notification occurs, there is a 1-minute cool down period before something can occur again. The cooldown period must go entirely uninterrupted, so 1-minute must elapse without any motion or sound in order for another notification to occur. Please keep in mind that the cooldown periods for motion and sound are separate, so one will not interrupt another.

    In turn, it is possible that sensitivity for motion/sound detection may be so high on the camera that it is perpetually resetting the cooldown on the camera, thus causing entire instances of time where the camera will not report a notification at a time that it should because it's currently enrolled in that cooldown period.

    Here are some tips that should help:

    • Adjust the sensitivity. If the sensitivity is set high try setting the sensitivity to a lower setting. It is possible for the camera's sensitivity to be set too high in which notifications happen less than expected.
    • Adjust the motion area to just the crib. If the motion area is set to the whole room. Similar to what is mentioned above, the camera cool-down can play a part here.

Answers

  • NanitMelanie
    NanitMelanie Nanit Team
    Answer ✓

    @Breana

    Some background information that may be helpful in terms of how our camera captures motion/sound:

    Whenever a motion/sound notification occurs, there is a 1-minute cool down period before something can occur again. The cooldown period must go entirely uninterrupted, so 1-minute must elapse without any motion or sound in order for another notification to occur. Please keep in mind that the cooldown periods for motion and sound are separate, so one will not interrupt another.

    In turn, it is possible that sensitivity for motion/sound detection may be so high on the camera that it is perpetually resetting the cooldown on the camera, thus causing entire instances of time where the camera will not report a notification at a time that it should because it's currently enrolled in that cooldown period.

    Here are some tips that should help:

    • Adjust the sensitivity. If the sensitivity is set high try setting the sensitivity to a lower setting. It is possible for the camera's sensitivity to be set too high in which notifications happen less than expected.
    • Adjust the motion area to just the crib. If the motion area is set to the whole room. Similar to what is mentioned above, the camera cool-down can play a part here.
  • @Melanie thank you so much. I was increasing the sensitivity thinking it would help. I’ll try lowering it.

  • @Melanie does the cooldown period also apply to events tracked in the “All Activities” section? My camera isn’t logging all of my kid’s movement and I wonder if it’s bc the camera is I a constant state of cooldown or something else.

  • Hi @Genelu yes - it could be, can you try adjusting your sensitivity and see if that solves it?

  • @Melanie, in order for me to set the sensitivity, I have to turn on the motion alerts notification, which is something that I would not like turned on. As mentioned, I would like my child's movements better tracked in the All Activities section without the push notifications. Does that make sense?

  • @Genelu @Melanie I do want to circle back to this because the lowering of the sensitivity didn’t really help. So I put it back up and now I get a ton of notifications but it’s still not recording my child at all. There are times when he’s moved in the middle of the night out of bed and I want to know what he did in that time. But nothing shows up.

  • I tried adjusting the Bandwidth Usage under Settings / Network to maximum. Not sure if this does anything, but will report back in several days.

  • I have noticed this with my son too lately doesn’t log his sounds and movements like before

  • NanitMackenzie
    NanitMackenzie Community Moderator, Nanit Team

    Hi there @kalshru7, I'm sorry to hear that you aren't having the same experience with your Nanit as you previously were. Has anything changed in the app settings or in your little one's sleeping environment - new sheets, camera in a different location, sensitivity changed by yourself or another user, etc.?

    If you haven't already, you could also try resetting your Nanit - sometimes it just needs a quick reboot to get back to peak performance!

    Let me know what changes may have been made