Feel free to check Nanit’s system status at any time and refer to our troubleshooting tips for common issues and instructions on how to reset your Nanit camera. We also encourage you to search on the Nanit Community for your issue before posting your question.
You also have the option to open a ticket with the Nanit Support Team by completing the contact us form, emailing to help@nanit.com or dialing 1-866-696-2648. The support team is available from 11 AM-6 PM EST on weekdays (Monday to Friday - excluding holidays).
Monitor not detecting movement
Our monitor isn’t detecting movement once my baby is in bed. It used to all the time before I renewed our subscription. But I hardly get any videos or activity now. My son is in a toddler bed and moves very close to the edge sometimes, so I want to know when he gets up or has moved significantly. He