Feel free to check Nanit’s system status at any time and refer to our troubleshooting tips for common issues and instructions on how to reset your Nanit camera. We also encourage you to search on the Nanit Community for your issue before posting your question.
You also have the option to open a ticket with the Nanit Support Team by completing the contact us form, emailing to help@nanit.com or dialing 1-866-696-2648. The support team is available from 11 AM-6 PM EST on weekdays (Monday to Friday - excluding holidays).
Announcement: Email Sent in Error regarding your Insights Subscription
A small number of our insights members recieved an email that confirmed that their insights subscription was canceled.
This email was sent in error, and there has been no disruption to your Insights service.
We apologize for the confusion and thank you for being part of the Nanit family.
Please reach out with any questions or concerns.