If your request is urgent, please reach out to help@nanit.com and we will follow up with you when we return on Friday, December 27th.
Feel free to check Nanit’s system status at any time and refer to our troubleshooting tips for common issues and instructions on how to reset your Nanit camera. We also encourage you to search on the Nanit Community for your issue before posting your question.
You also have the option to open a ticket with the Nanit Support Team by completing the contact us form, emailing to help@nanit.com or dialing 1-866-696-2648. The support team is available from 11 AM-6 PM EST on weekdays (Monday to Friday - excluding holidays).
Syncing of the Sound Button Across Team Member Apps
We use the Nanit sound "Whitenoise" whenever baby naps/sleeps. It helps prevent him from waking due to noises outside (like our neighbour's construction), or even inside (if we were on a phone call).
We notice that sometimes if my husband selects the sound and volume level, it doesn't sync across to my device. Is this a common problem?
For example: I sometimes will gently wake my baby from his nap to prevent too much daytime sleep. I do this by turning down the Nanit Whitenoise sound volume slightly. But sometimes my audio says "Birds" when in fact the "Whitenoise" sound is playing. I'm always afraid turning down the volume would play the "Birds" and scare our babe!