If your request is urgent, please reach out to help@nanit.com and we will follow up with you when we return on Friday, December 27th.
Feel free to check Nanit’s system status at any time and refer to our troubleshooting tips for common issues and instructions on how to reset your Nanit camera. We also encourage you to search on the Nanit Community for your issue before posting your question.
You also have the option to open a ticket with the Nanit Support Team by completing the contact us form, emailing to help@nanit.com or dialing 1-866-696-2648. The support team is available from 11 AM-6 PM EST on weekdays (Monday to Friday - excluding holidays).
Sounds machine network connectivity
Hi, I took delivery of the sound and light machine a few days ago and all was working fine. The machine now won’t work.
The issue seems to be that it it is unable to connect to our Nanit local network when I attempt to pair.I have attempted both the soft and factory reset but cannot progress further than the QR scanning. Once the QR code is scanned I receive a message on screen saying unable to connect to the network Nanit…(photos attached).