Feel free to check Nanit’s system status at any time and refer to our troubleshooting tips for common issues and instructions on how to reset your Nanit camera. We also encourage you to search on the Nanit Community for your issue before posting your question.

You also have the option to open a ticket with the Nanit Support Team by completing the contact us form, emailing to help@nanit.com or dialing 1-866-696-2648. The support team is available from 11 AM-6 PM EST on weekdays (Monday to Friday - excluding holidays).

Camera not working

in Camera + App 2 comments

I had my camera installed and working for a maximum of 2 days until it disconnected in the middle of the night and now no lights come on at all. I have unplugged at tried again and still nothing, I have also emailed the support line but have heard nothing back, can anyone assist with what I can do?

Join the conversation!

Sign In

To view full details, sign in.


Don't have an account? Click here to get started!