Feel free to check Nanit’s system status at any time and refer to our troubleshooting tips for common issues and instructions on how to reset your Nanit camera. We also encourage you to search on the Nanit Community for your issue before posting your question.
You also have the option to open a ticket with the Nanit Support Team by completing the contact us form, emailing to help@nanit.com or dialing 1-866-696-2648. The support team is available from 11 AM-6 PM EST on weekdays (Monday to Friday - excluding holidays).
White noise controls
I have noticed that the white noise controls don’t sync between users.
I put the baby to bed and put the white noise on a continuous loop but my wife had her settings set to 60 mins. Although she did not turn the white noise on, the 60 mins setting was the deciding factor. Is it possible that all users settings sync on the controls and not be individual?