Feel free to check Nanit’s system status at any time and refer to our troubleshooting tips for common issues and instructions on how to reset your Nanit camera. We also encourage you to search on the Nanit Community for your issue before posting your question.
You also have the option to open a ticket with the Nanit Support Team by completing the contact us form, emailing to help@nanit.com or dialing 1-866-696-2648. The support team is available from 11 AM-6 PM EST on weekdays (Monday to Friday - excluding holidays).
Broken up sleep episodes
Not sure if this is the right category for this question but does anyone have issues with the app breaking up a sleep session into naps?
For example baby goes to sleep at 8pm-6am and the app will put 8-11pm on one day as a nap and 11:10-4am as the night time sleep and then 4:20-6am as a nap on the next day? It happens sometimes when I take hIm out of the crib to nurse and then lay him back down to go back to