Feel free to check Nanit’s system status at any time and refer to our troubleshooting tips for common issues and instructions on how to reset your Nanit camera. We also encourage you to search on the Nanit Community for your issue before posting your question.
You also have the option to open a ticket with the Nanit Support Team by completing the contact us form, emailing to help@nanit.com or dialing 1-866-696-2648. The support team is available from 11 AM-6 PM EST on weekdays (Monday to Friday - excluding holidays).
Android OS 7 and iOS OS 12 Support Update
At Nanit, we are constantly seeking to improve the safety, security and user experience of our app so that you can continue to keep an eye on your little bundle of joy without any issues. Because of this, on January 1st, we plan to discontinue support for Android 7 and earlier and support for iOS 12 and earlier. We understand that this may come as an inconvenience, but these updates are necessary to allow us to continue to improve Nanit and keep your baby monitor running reliably and securely. If you have any questions or concerns, please email us at