Feel free to check Nanit’s system status at any time and refer to our troubleshooting tips for common issues and instructions on how to reset your Nanit camera. We also encourage you to search on the Nanit Community for your issue before posting your question.
You also have the option to contact the Nanit Support Team by completing the contact us form, emailing to [email protected] or dialing 1-866-696-2648 to open a ticket. The support team is available from 11 AM-9 PM EST on weekdays (Monday to Friday) and 12-9 PM EST on weekends (Saturdays and Sundays).
Details and RSVP information here
-Strive for a Parenting Partnership (Keynote 6/7 @ 7PM EDT)
-Fight parental burnout (AMA through 6/7)
-Analyze your Nanit data for family wellness (AMA through 6/7)
-Conquering Self-Doubt
(6/13 @ 7PM EDT)
Alerts
Why are my alerts so off? My son will be awake and screaming and I do not get alerted. I have to use an old fashioned baby monitor for sound because I rarely am notified when my son wakes up.
Also, my insights are never correct. It will say my son is not in his bed when he is, will miss wake ups, and miss visits all together even when I get those notifications. Why pay for insights if it is so incredibly inaccurate?