Feel free to check Nanit’s system status at any time and refer to our troubleshooting tips for common issues and instructions on how to reset your Nanit camera. We also encourage you to search on the Nanit Community for your issue before posting your question.
You also have the option to open a ticket with the Nanit Support Team by completing the contact us form, emailing to [email protected] or dialing 1-866-696-2648. The support team is available from 11 AM-6 PM EST on weekdays (Monday to Friday - excluding holidays).
Why are my alerts so off? My son will be awake and screaming and I do not get alerted. I have to use an old fashioned baby monitor for sound because I rarely am notified when my son wakes up.
Also, my insights are never correct. It will say my son is not in his bed when he is, will miss wake ups, and miss visits all together even when I get those notifications. Why pay for insights if it is so incredibly inaccurate?