Feel free to check Nanit’s system status at any time and refer to our troubleshooting tips for common issues and instructions on how to reset your Nanit camera. We also encourage you to search on the Nanit Community for your issue before posting your question.


You also have the option to open a ticket with the Nanit Support Team by completing the contact us form, emailing to [email protected] or dialing 1-866-696-2648. The support team is available from 11 AM-6 PM EST on weekdays (Monday to Friday - excluding holidays).

Why does the sound blast at full volume randomly?

in Camera + App 4 comments

Where to begin…so many issues with our Nanit. I want to love it, but we have had lots of trouble. Most recent issue is the sound machine randomly blasting at full volume. I can’t turn it down because the app is either not working (stuck on “loading” screen) or when I decrease the volume it doesn’t change. The only way

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