Why does the sound blast at full volume randomly?

Where to begin…so many issues with our Nanit. I want to love it, but we have had lots of trouble. Most recent issue is the sound machine randomly blasting at full volume. I can’t turn it down because the app is either not working (stuck on “loading” screen) or when I decrease the volume it doesn’t change. The only way to get it to stop is unplug the Nanit or (if the app is working) push pause. It’s extremely frustrating because it wakes my baby and I only know it’s happened because I hear her screaming from her nursery. :( Please help!


  • @Al_bradshaw2 I apologize this is happening - I went ahead and escalated this over to our support team so they are able to take a closer look at what may be causing this!

  • My husband and I were discussing the same concern. We have resorted to leaving the sound machine on at all times so it does not wake/startle our little one when we put her down. A gradual increase of volume would be wonderful!