Feel free to check Nanit’s system status at any time and refer to our troubleshooting tips for common issues and instructions on how to reset your Nanit camera. We also encourage you to search on the Nanit Community for your issue before posting your question.
You also have the option to open a ticket with the Nanit Support Team by completing the contact us form, emailing to help@nanit.com or dialing 1-866-696-2648. The support team is available from 11 AM-6 PM EST on weekdays (Monday to Friday - excluding holidays).
Multi-Stand - Keeping Steady At A Steep Angle
We use the multi-stand all the time when visiting grandparents, but we find it difficult to keep the it steady and not have it topple over when we have to tilt it at an angle from a tall bookcase near the crib. The bottom of the stand isn't heavy enough to stay weighted down and to allow the camera tilt