Feel free to check Nanit’s system status at any time and refer to our troubleshooting tips for common issues and instructions on how to reset your Nanit camera. We also encourage you to search on the Nanit Community for your issue before posting your question.

You also have the option to open a ticket with the Nanit Support Team by completing the contact us form, emailing to help@nanit.com or dialing 1-866-696-2648. The support team is available from 11 AM-6 PM EST on weekdays (Monday to Friday - excluding holidays).

Is anyone else having issues with sound notifications and not being able to hear any sound?

in Camera + App 9 comments

It seems like for the last few days we have not been getting sound notifications when our son cries, and we cannot hear any sounds coming from our phones when we turn on monitoring. We have tried multiple devices, cycling through the different sound options, and turning sound off and on in the settings. Nothing seems to be working. Anyone

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