Feel free to check Nanit’s system status at any time and refer to our troubleshooting tips for common issues and instructions on how to reset your Nanit camera. We also encourage you to search on the Nanit Community for your issue before posting your question.
You also have the option to open a ticket with the Nanit Support Team by completing the contact us form, emailing to help@nanit.com or dialing 1-866-696-2648. The support team is available from 11 AM-6 PM EST on weekdays (Monday to Friday - excluding holidays).
Unable to set/adjust "parent pick up zone" on app?
Hi,
I've just set up my Nanit Pro (square floor stand). Your website keeps talking about the ability to set the "parent pick up zone" at 10-12 inches and that this feature is found in the "Position crib" section of the app. I don't have a view of the "parent pick up zone". (FYI, I'm trying to attach screenshots but I'm