Feel free to check Nanit’s system status at any time and refer to our troubleshooting tips for common issues and instructions on how to reset your Nanit camera. We also encourage you to search on the Nanit Community for your issue before posting your question.
You also have the option to contact the Nanit Support Team by completing the contact us form, emailing to [email protected] or dialing 1-866-696-2648 to open a ticket. The support team is available from 11 AM-9 PM EST on weekdays (Monday to Friday) and 12-9 PM EST on weekends (Saturdays and Sundays).
No Sound from Nanit
We currently have two Nanits, one for each of our babies. They have been working fine for quite a while. Our kids are in the same room so we generally listen through the one with the better sound, as we can hear both kids that way. But I noticed a few days ago that I am not