Feel free to check Nanit’s system status at any time and refer to our troubleshooting tips for common issues and instructions on how to reset your Nanit camera. We also encourage you to search on the Nanit Community for your issue before posting your question.
You also have the option to open a ticket with the Nanit Support Team by completing the contact us form, emailing to help@nanit.com or dialing 1-866-696-2648. The support team is available from 11 AM-6 PM EST on weekdays (Monday to Friday - excluding holidays).
Does Sound & Light Machine require Wifi + password
I have a question regarding the Sound & Light. Does it also require Wi-Fi with password?
I purchased the Nanit camera and light and sound, thinking it would be easier to manage both products within one app. Unfortunately, I often have connectivity issues with either the camera or light/sound.
There cant be a security risks of using an open hotel Wi-Fi network for a light machine, right? Typically, hotels provide open Wi-Fi networks that require a name and room number for login, which I still cant use with any Nanit product. I cant use Nanit while traveling and the travel case seems to be a waste as well.