Feel free to check Nanit’s system status at any time and refer to our troubleshooting tips for common issues and instructions on how to reset your Nanit camera. We also encourage you to search on the Nanit Community for your issue before posting your question.
You also have the option to open a ticket with the Nanit Support Team by completing the contact us form, emailing to help@nanit.com or dialing 1-866-696-2648. The support team is available from 11 AM-6 PM EST on weekdays (Monday to Friday - excluding holidays).
Red Alert
Scary stuff. For the last 3 nights in a row my Nanit “red alert” alarm has been going off between the hours of 3 am-4 am. Baby seems fine, just in a very deep sleep. It’s the scariest feeling and even worse that it’s now happened 3 nights in a row. Any advice? What should I do? Baby is almost