Feel free to check Nanit’s system status at any time and refer to our troubleshooting tips for common issues and instructions on how to reset your Nanit camera. We also encourage you to search on the Nanit Community for your issue before posting your question.
You also have the option to open a ticket with the Nanit Support Team by completing the contact us form, emailing to help@nanit.com or dialing 1-866-696-2648. The support team is available from 11 AM-6 PM EST on weekdays (Monday to Friday - excluding holidays).
Nanit insights not working
We’ve been using Nanit for the past few months now and insights has never worked for us. The camera just says “Good Morning/Evening Dad”. Dashboard never shows any stats. Have power cycled and hard reset the camera multiple times. We have even upgraded from Sleep to Memories in hopes that would fix the issue. It’s been a total waste of