Feel free to check Nanit’s system status at any time and refer to our troubleshooting tips for common issues and instructions on how to reset your Nanit camera. We also encourage you to search on the Nanit Community for your issue before posting your question.
You also have the option to open a ticket with the Nanit Support Team by completing the contact us form, emailing to help@nanit.com or dialing 1-866-696-2648. The support team is available from 11 AM-6 PM EST on weekdays (Monday to Friday - excluding holidays).
No Audio
I have just the Nanit sound machine (no camera) and the audio hasn’t worked in over two weeks. It will start to come on when I turn it on from the app but it immediately shuts off. I’m so frustrated :(( we use this every night and it’s rough not having it.