Feel free to check Nanit’s system status at any time and refer to our troubleshooting tips for common issues and instructions on how to reset your Nanit camera. We also encourage you to search on the Nanit Community for your issue before posting your question.
You also have the option to open a ticket with the Nanit Support Team by completing the contact us form, emailing to [email protected] or dialing 1-866-696-2648. The support team is available from 11 AM-6 PM EST on weekdays (Monday to Friday).
We just started using our Nanit bands tonight. Our babe is reading 19 breaths/min on his back. We do have a sleep sack on that is slightly thicke (not a ton). Wondering if anyone else has got a low reading consistently? And how low is too low?