Feel free to check Nanit’s system status at any time and refer to our troubleshooting tips for common issues and instructions on how to reset your Nanit camera. We also encourage you to search on the Nanit Community for your issue before posting your question.

You also have the option to open a ticket with the Nanit Support Team by completing the contact us form, emailing to help@nanit.com or dialing 1-866-696-2648. The support team is available from 11 AM-6 PM EST on weekdays (Monday to Friday - excluding holidays).

Nanit picks up sound 24/7 around the house

in Camera + App 1 comment

The Nanit picks up crying and sounds from around the house. It’s in a bedroom upstairs and it gives me notifications when our baby cries downstairs. It’s a hassle to turn off and on the camera in the app to avoid this. Is there a physical button to do this?

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