Feel free to check Nanit’s system status at any time and refer to our troubleshooting tips for common issues and instructions on how to reset your Nanit camera. We also encourage you to search on the Nanit Community for your issue before posting your question.

You also have the option to open a ticket with the Nanit Support Team by completing the contact us form, emailing to help@nanit.com or dialing 1-866-696-2648. The support team is available from 11 AM-6 PM EST on weekdays (Monday to Friday - excluding holidays).

Video history

in Camera + App 1 comment

I have been dealing with my videos history not working for awhile now. Whenever I go to my event list or video history all it says is “video not available from this time.” I have tried everything and I do not want to pay for the expensive plan if I’m not getting what I’m paying for. Please help.

Join the conversation!

Sign In

To view full details, sign in.


Don't have an account? Click here to get started!